Frequently Asked Questions

Making the choice to invest in your dream hot tub or swim spa is significant, and it’s natural to have lots of questions. To assist you, here are the answers to some of our frequently asked questions.

Should you have additional inquiries, please don’t hesitate to contact our friendly team on 01174 279369. For detailed product specifications, our brochure provides all the specific information you require.

Maintaining your hot tub or swim spa is crucial to ensure a safe and enjoyable experience. Maintenance involves monitoring the chemical balance of the water and adding chemicals when necessary. We recommend testing the water using a test strip every 2 days to maintain the proper balance, but once you are used to how your chemical balance changes over time, you may choose to reduce the frequency of your testing.

At Hydropool Bristol, we proudly offer the innovative Hydropool Self Clean range, featuring the advanced PureWater system. This patented technology works to treat your water with ozone and UV-C light 24/7 and filters 100% of the water every 15 minutes, reducing your chemical usage by 50%.

What sets this system apart is its ability to make your sanitisers (chlorine or bromine) last longer, and reduce the need for additional chemicals such as water oxidisers (also known as water shock). With Hydropool Self-Cleaning hot tubs you can enjoy a hassle-free maintenance routine and extend the longevity of your hot tub or swim spa. To explore more about this groundbreaking technology, feel free to learn more about the Hydropool PureWater system on our website.

All hot tub manufacturers will recommend that you drain and refill your spa every few months to remove debris. While we recommend a similar timeframe for Serenity hot tubs, with a Self Clean hot tub you can drain and refill your hot tub every 6-12 months if you want to as a result of their thorough 6-stage self-cleaning process that kills bacteria and ensures all debris is collected by your filter through our unique surface skimmer and floor vacuum, which you won't find anywhere else as it is also patented.

You can learn more about how a Hydropool Self-Cleaning hot tub reduces maintenance here.

When you invest in a Hydropool hot tub or swim spa, you're securing peace of mind through our exceptional warranty coverage. Our products come with an industry-leading 10-year guarantee for the shell, underscoring their durability and quality. Additionally, there's a comprehensive 3-year warranty covering plumbing and parts, all provided by the manufacturer.

At Hydropool Bristol, we go the extra mile for our customers. In addition to the manufacturer's warranty, we offer an exclusive 12-month period of complimentary labour provided by our skilled in-house technicians. This means that during the initial year of ownership, any potential manufacturing defects that might arise will be promptly identified and rectified at no cost to you. We believe in ensuring your complete satisfaction and the longevity of your hot tub or swim spa experience.

Our family-run business prides itself on the relationships we have with our clients. Our dedicated customer service team and full-time in-house technicians are available 7 days a week to answer any questions or queries that you may have about using your spa and best practices for maintaining it. Our technicians welcome you to video record our handover process at installation to refer back to, along with your guides and manuals. If you ever have any questions, we are only a quick phone call away.

Absolutely, and we highly recommend it! While many hot tubs may appear similar, we understand that your choice goes beyond mere aesthetics. That's why we invite you to experience our hot tubs and swim spas firsthand, with no commitment, at our renowned hot tub and swim spa showroom in Bristol. We believe in the importance of ensuring your satisfaction, which is why we encourage you to take a test soak before making a decision.

To schedule a private wet test and truly appreciate the benefits of Hydropool hydrotherapy, call our friendly team on 01174 279369.

We have a range of low and zero-interest payment plans available to help make your health and wellness investment more affordable. You can learn about our hot tub finance plans in Bristol here.

Depending on the accessibility of your property, we employ various methods, including standard flatbeds, hiabs, or cranes, to ensure that your new spa is carefully placed exactly where you want it. All swim spas require delivery via a hiab due to their size and weight.

Once your spa arrives, our skilled technicians take care of the entire setup. They will unwrap your spa, connect it to the power supply, and fill it with water before ensuring everything is in perfect working order.

But our service doesn't stop there. Our in-house technicians will provide a comprehensive tutorial session to get you familiar with the controls of your spa. During this session, we walk you through the spa's multitude of features, teach you how to maintain it, and address any questions you might have.

We understand that learning doesn't happen in a single session, which is why we encourage you to record the demonstration. However, if you ever find yourself needing assistance, our dedicated team is just a phone call or email away.

If you have a minimum access width of 1 metre, our experienced team will maneuver the hot tub on its side and place it securely at the desired location. For more restricted access, we offer alternative options such as hiab or crane delivery, ensuring that your spa installation is completed efficiently and without hassle.

Instances in which we cannot install a spa due to restricted access are extremely rare. Our team is well-equipped and experienced, and we can find a suitable solution for almost any situation. At the point of sale, we will discuss your access and inspect it online to offer assurances for your installation.

Hydropool's self-cleaning technology is far from a gimmick – it's a patented and highly innovative system that, along with our hydrotherapy and insulation, sets our products apart. While some competitors may try to downplay its significance, we believe in letting the technology speak for itself.

Our self-cleaning process, backed by a 6-stage system and swimming pool filtration, is remarkably straightforward. With a brief explanation from our knowledgeable team or by reading about it in our brochure, you can easily grasp how it works. We encourage you to understand the intricacies of our self-cleaning technology firsthand. It's not rocket science, it's just patented.

To keep your hot tub or swim spa running at maximum efficiency, we recommend that you get it serviced yearly. However, you are under no obligation to do so and this will not affect your warranties.

Yes, and if you like, we can handle it all for you. Our sister company, Rivera Decking, can take care of your project from start to finish but you are welcome to use any company you wish and we will readily cooperate with them to ensure that your installation is as stress-free as using your spa.

If you have sensitive skin and struggle with irritation caused by chemicals in public pools, a personal hot tub or swim spa from Hydropool might surprise you. Unlike public swimming pools, where extremely high chemical usage can lead to skin issues, our hot tubs and swim spas require significantly less sanitiser, creating a much gentler environment for your skin.

For individuals sensitive to chlorine, an alternative option is bromine, which some find more compatible with their skin. Although chlorine sensitivity rarely hinders hot tub usage, we understand the importance of your comfort and well-being. That's why we encourage you to visit our showroom for a wet test. By experiencing the water firsthand, you can assess its impact on your skin and make an informed decision about your purchase. Your satisfaction and comfort are our top priorities.

While hot tubs and swim spas are generally reliable, the most common problem that can occur is a leak. Although leaks are rare, they can happen due to the intricate manufacturing process involved in producing hot tubs. If your spa does develop a leak, it's typically something you'll notice within the first few months of use.

Hydropool offers comprehensive warranties to give you peace of mind. These warranties cover plumbing and parts for 3 years and the acrylic shell for an impressive 10 years. With these safeguards in place, you can enjoy your hot tub or swim spa experience with confidence, knowing that you're protected against potential issues.

At Hydropool Bristol, we also offer free labour for the first 12 months of owning your spa, at our cost.


Download a Brochure

In our brochure, you can learn about:

  • What makes Hydropool Hydrotherapy
  • Automated Wellness Programs
  • Our unique 6-stage self-cleaning technology
  • NASA-inspired insulation and energy efficiency
  • Hydropool hot tub ranges and models
  • Science-led Zone Therapy
  • Cabinet and shell options
  • Packages
  • + much more!